The Front of Office and Concierge Programme
Where first impressions become lasting ones.
About the programme
Front-office and concierge professionals are often the first point of contact between an organisation and its guests. This accelerated programme builds the communication, efficiency and service skills needed to create a polished guest experience.
What you will learn
Reception excellence and guest check-in and check-out
Reservations management
Concierge services and itinerary planning
Digital etiquette and cross-cultural communication
Service recovery and complaint handling
Career pathways
Where graduates work
Luxury hotels
Resorts
Luxury apartments
Embassies
Private members' clubs
International organizations
Guest experience management
Entry requirements
- 18 years and above
- SSSCE, WASSCE or equivalent
- A pass in English Language
- A commitment to discipline and structure
Five steps to your place
Pay the application fee
GHS 100, non-refundable. This grants access to the official application form.
Complete the application
Personal details, academic background, motivation and any relevant experience.
Upload your documents
A valid government-issued ID (Ghana Card or passport) and academic certificates.
Admissions review
Applications are reviewed by the admissions panel, usually within 10 working days.
Outcome
Successful applicants receive an offer, admission confirmation, start date and onboarding details.
Service is a craft. We teach it properly.
Start your application, or sponsor a learner who has the ambition to build a career in private service.